Terms of service

These terms govern your use of this website (the "Portal") and your purchase of a licence for Feathergrade, CADable, or any other product sold under the AC Software brand (each a "Product"). The Portal and every Product are sold by Antler Compass, the seller and merchant of record for every purchase made through it. "We", "us" and "our" mean Antler Compass; "you" means the person or organisation buying or using a Product.

The licence terms that govern what you may actually do with a Product's software are set out separately in that Product's End User Licence Agreement (EULA) — see Feathergrade's EULA or CADable's EULA. These Terms cover the Portal, your account, and buying through it; where the two documents overlap, the EULA controls for matters of software licensing and these Terms control for matters of the Portal and your account.

1. Accounts

An account is created automatically the first time you complete a purchase, using the email address you paid with — you do not need to set a password or sign up separately. You can sign in at any time with a one-time code or link sent to that address to see your licence keys, release a device, or resend a purchase email. You are responsible for keeping access to that email address secure; we treat a valid sign-in to it as you.

2. Purchases and pricing

Prices are shown in the currency of the Product's marketing site and are processed by Stripe, our payment processor. A purchase is a one-time payment for a perpetual software licence with a limited period of included updates, as described in the applicable EULA — it is not a subscription, and we do not store your payment card details ourselves. Taxes (including VAT) are calculated and collected by Stripe where applicable and shown before you confirm payment.

3. Refunds

Refund requests are handled under our refund policy, which offers a 14-day refund window from the date of purchase.

4. Acceptable use

You agree not to, and not to help anyone else:

• share, resell, sublicense or publish a licence key issued to you;
• circumvent, disable or interfere with licence activation, validation or update checks;
• use the Portal or a Product to build a competing product, or to reverse engineer a Product except as permitted by that Product's EULA or by law;
• attempt to gain unauthorised access to the Portal, another customer's account, or the systems behind either.

We may suspend or revoke a licence and the account it belongs to if we reasonably believe it is being used in breach of these Terms, of the applicable EULA, or of the law.

5. Support and feedback

Support requests and feedback (bug reports, feature ideas, crash reports, and any files or diagnostics you choose to attach to them) sent through a Product, the Portal, or by email are handled as described in our privacy policy. By sending feedback you grant us a royalty-free, worldwide licence to use it to operate and improve our Products, without any obligation to you.

6. Disclaimers and limitation of liability

The Portal is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Antler Compass disclaims all warranties of any kind in connection with the Portal, and our total liability arising out of or relating to the Portal or these Terms will not exceed the amount you paid us in the twelve months before the claim arose. Nothing in these Terms limits liability that cannot lawfully be limited, such as liability for death, personal injury, or fraud.

7. Changes to these terms

We may update these Terms from time to time. We will change the "last updated" date above when we do; continuing to use the Portal after an update means you accept the revised Terms. If a change is material, we will make reasonable efforts to tell existing customers by email.

8. Governing law

These Terms are governed by the laws of England and Wales, without regard to conflict-of-law principles, and any dispute not resolved informally will be subject to the exclusive jurisdiction of the courts of England and Wales. This section is a placeholder pending a final decision on Antler Compass's registered jurisdiction — see the draft banner above.

9. Contact

Questions about these Terms can be sent to the support address shown on the Product you use — support@feathergrade.app for Feathergrade or support@cadable.app for CADable.