Refund policy

This policy applies to every licence sold by Antler Compass through this Portal, for Feathergrade, CADable, or any other product sold under the AC Software brand.

1. 14-day refund window

If you are not happy with a Product, you can request a full refund within 14 days of the date of purchase, no questions asked. This applies to a new licence purchase and to an Update Pass renewal. To ask for a refund, reply to your purchase email or write to the support address for the Product you bought — see Contact below.

2. What happens when a refund is issued

• Your payment is refunded in full through Stripe, to the original payment method.
• The licence key (or keys, for a multi-seat purchase) tied to that payment is revoked and stops working the next time the app checks in — any device it was activated on returns to the licence screen.
• Your account and any other licences on it (for a different Product, or a different purchase) are not affected.

3. After 14 days

Outside the 14-day window we do not offer refunds except where required by law — for example, consumer protection law in your country may give you additional rights we cannot contract out of, and nothing here limits those rights. If a Product genuinely does not work as described because of a defect on our side, contact support and we will make it right, whether or not the 14 days have passed.

4. Beta and complimentary keys

Beta licence keys and complimentary (no-cost) keys are not purchases and are not covered by this refund policy, since no payment was made for them. A beta key may stop working at the end of the beta period as described in the applicable EULA.

5. Chargebacks

If you have a problem with an order, please contact us before opening a chargeback with your bank or card issuer — we can usually resolve it faster and it avoids the dispute fees that chargebacks carry on both sides. A chargeback on an order we already refunded, or on an order outside a bank's own dispute window, may be contested.

Contact

support@feathergrade.app for Feathergrade, or support@cadable.app for CADable.